Terms and Conditions

Last updated: 09/02/2026

These Terms & Conditions apply to all purchases made through the Ness Creations website. By using our website or placing an order, you agree to the terms set out below.

1. About Us

Business Name: Ness Creations
Business Type: Sole Trader
Location: Grimsby, United Kingdom

Contact email:
📧 [email protected]

2. Products

All products sold by Ness Creations are handmade wax melts or candles, created in small batches.

Due to the handmade nature of our products:

Colours, shapes, and finishes may vary slightly

Fragrance strength may vary depending on use and environment

These variations are normal and do not affect product quality.

3. Ordering & Payment

Orders are placed through our website checkout

Payment is required in full at the time of purchase

Payments are processed securely via Stripe

We reserve the right to refuse or cancel an order if necessary (for example, due to stock availability or suspected misuse)

You will receive an order confirmation once payment has been successfully processed.

4. Pricing

All prices are shown in GBP (£)

Prices may change at any time without notice

Any promotional discounts apply only for the stated period

The price shown at checkout is the final price you pay (excluding delivery, if applicable).

5. Shipping & Delivery

Orders are dispatched within the timeframe stated on the website

Delivery times are estimates and not guaranteed

Ness Creations is not responsible for delays caused by postal services or events outside our control

6. Returns & Refunds

Due to the nature of wax melts and for hygiene reasons:

Used or opened items cannot be returned

Unused items may be eligible for return in line with UK Consumer Contracts Regulations

Requests for returns must be made within 14 days of receiving your order

Full details are outlined in our Returns & Refunds Policy.

7. Product Use & Safety

Wax melts must be used responsibly and in accordance with safety guidance:

Use only with appropriate wax melt burners

Never leave a burner unattended

Keep away from children and pets

Do not ingest

Avoid contact with skin and eyes

Some fragrances may cause allergic reactions

Ness Creations is not responsible for misuse of products.

8. Intellectual Property

All content on this website — including text, images, branding, and product descriptions — is the property of Ness Creations and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

To the fullest extent permitted by law, Ness Creations will not be liable for:

Indirect or consequential loss

Misuse of products

Allergic reactions where full ingredient or safety information has been provided

Nothing in these terms limits your statutory consumer rights.

10. Website Use

You agree not to:

Misuse the website

Attempt to access restricted areas

Use the site for unlawful purposes

We reserve the right to restrict access to the website if these terms are breached.