Returns & Refund Policy

Last updated: 09/02/2026

Ness Creations takes pride in creating handmade wax melts with care and attention. Due to the nature of our products, we have a clear returns and refunds policy outlined below.

1. Returns

We do not accept returns on wax melts.

This is because wax melts are hygiene-sensitive products and cannot be resold once they have left our premises.

2. Refunds

Refunds are offered only where necessary, at the discretion of Ness Creations.

Refunds may be considered if:

Your order arrives damaged

You receive an incorrect item

Your product is faulty upon arrival

Refunds will not be issued for:

Opened or used wax melts

Change of mind

Personal preference regarding scent

Incorrect burner use or misuse

3. Reporting an Issue

If there is an issue with your order:

Contact us within 48 hours of delivery

Email [email protected]

Include your order number and clear photos of the issue

Failure to report issues within this timeframe may result in the refund request being declined.

4. Refund Process

Approved refunds will be issued to the original payment method

Shipping costs are non-refundable unless the issue is due to our error

We reserve the right to refuse refund requests that do not meet the criteria above

5. Statutory Rights

This policy does not affect your statutory rights under UK consumer law.