Shipping and Delivery Policy

Last updated: 09/02/2026

This policy explains how orders from Ness Creations are processed and delivered within the United Kingdom.

1. Order Processing

All wax melts are handmade and packed with care.

Orders are typically processed within 1–3 working days unless otherwise stated

During busy periods or promotions, processing times may be slightly longer

Orders are not processed or dispatched on weekends or UK public holidays

2. Delivery

We currently deliver within the United Kingdom only

Delivery times are estimates and may vary depending on the delivery service used

Ness Creations is not responsible for delays caused by postal services or events outside our control

Delivery options and costs will be displayed at checkout.

3. Order Confirmation & Dispatch

Once your order has been placed:

You will receive an order confirmation email

You will receive a dispatch confirmation once your order has been sent

Please ensure your delivery details are correct at checkout, as we cannot be responsible for orders sent to incorrect addresses provided by the customer.

4. Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact us at:

📧 [email protected]

We will do our best to assist and liaise with the delivery provider where possible.

5. Damaged Orders

If your order arrives damaged:

Please contact us within 48 hours of delivery

Include your order number and clear photos of the damage

This helps us resolve the issue as quickly as possible.

6. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page with an updated revision date.